Trend Homes is committed to delivering your home to you on the closing date in a clean and defect-free condition. If you discover material or workmanship defects during applicable warranty coverage periods, Trend Homes will arrange to have the defects remedied at no cost to you. If there are problems with your home as a result of ordinary wear and tear, or the actions of occupants of the home or other parties, Trend Homes will not be responsible for remedying such problems.
Homes will last for many years if homeowners commit to the ongoing maintenance and care of their homes. As part of our commitment to assist you in prolonging the life and maximizing the enjoyment of your home, we have provided useful homeowner information under the "Maintenance and Care" tab below, with guidance specifically tailored to address key categories of home maintenance.
Your new home is covered by the Trend Homes Limited Warranty (the "Warranty"). You may access the Warranty Manual by clicking the "Warranty Manual" tab below. Please review the Warranty prior to filing a warranty claim, to ensure that items claimed are covered under the Warranty and review possible homeowner maintenance issues. For your convenience, we provided the following step-by-step guide to assist you in determining whether specific items may be covered under the Warranty.
STEP-BY-STEP GUIDE TO FILING A WARRANTY CLAIM
STEP 1: DOES THE CLAIM RELATE TO AN ISSUE COVERED BY YOUR COMMUNITY HOME OWNER'S ASSOCIATION ("HOA")? If the claim related to an issue covered by your HOA (e.g. Duplex, Triplex, and Multiplex owners, community common areas, landscaping, etc.), please notify the HOA Community Manager and Management Company. A more detailed list of items can be found in the CC&Rs.
If not, please continue onto step 2 below.
STEP 2: IS THE CLAIM CONSIDERED AN EMERGENCY? Emergencies, as defined below, are problems, which require immediate attention to protect you or your family from harm and to avoid damage to your home, and include:
*Complete failure of all air conditioning units/systems during extreme heat: Reference your emergency sticker and contact the company that installed your AC unit for assistance.
*Severe plumbing leak that cannot be isolated: Turn off your water line at the home or at the water meter; reference your emergency sticker, contact the plumber listed, and then contact Trend Homes at (480) 635-4555 between 8:00 a.m. and 5:00 p.m., during normal business hours.
*Severe Electrical Problem: An electrical failure indicates a neighborhood power failure, which should be reported to your utility company. If the total electrical failure affects your home only, reference your emergency sticker and call the electrician listed and/or electrical utility company for assistance. For other electrical issues, please refer to the "ELECTRICAL" section in the WARRANTY MANUAL.
*Gas Leaks: Call Southwest Gas Corporation immediately at (602) 861-1999.
*STEP 3: IS THE CLAIMED ITEM COVERED UNDER A SEPARATE MANUFACTURER'S WARRANTY? Many of the consumer products purchased with your home may be covered under separate manufacturers' warranties. At closing, Trend Homes assigns the rights under these manufacturer warranties to the homeowner. If your claim is covered under a manufacturer's warranty, please contact the manufacturer directly for warranty assistance. In the event that the homeowner files a timely warranty claim with the manufacturer and fails to recieve a response, Trend Homes will assist the homeowner in attempting to resolve the claim. We recommend that you review, complete, and return any warranty registration forms for these products immediately after you move in to your new home. Please be aware that manufacturers may charge a service call fee for any non-warrantable (as determined by the manufacturers) repairs or replacement services.
*STEP 4: IS THE CLAIMED ITEM COVERED UNDER THE WARRANTY? Please review the Warranty to determine if the item is covered based on the type of item claimed and the time, which has elapsed since the original closing date on the home.
*STEP 5: IF IT IS COVERED UNDER THE WARRANTY, HOW DO I FILE A WARRANTY CLAIM? Trend Homes requires that all warranty requests be submitted via the Internet or U.S. Mail. For faster service, please submit your warranty request using the link below. To submit a warranty request via U.S. Mail, please send it to the following address, including a brief description of the claimed item, your address, and your work and telephone numbers:
Trend Homes
Attention: Warranty Department
890 W Elliot Road
Gilbert, AZ 85233
*NOW THAT I HAVE FILED MY WARRANTY CLAIM, WHAT HAPPENS NEXT?For all non-emergency warranty claims, please allow two (2) business days for a Trend Homes Warranty Representative to contact you. We will conduct a timely and thorough review of your warranty claim and notify you, in writing, with respect to our warranty coverage determination on each item. In some cases, it will be neccessary to schedule an on-site inspection to further assess whether a claimed item is covered under the Warranty. For more details, please review the WARRANTY MANUAL below.
